Frequently Asked Questions

Do you offer complete web design packages?

Yes, I’m happy to offer multiple design packages as well as individual design work. Please see Design Services for more details.

Do you offer any discounts or specials?

I offer a standard discount on any design work done for Christian ministries. I have also offered discounts to clients due to extenuating circumstances on a case-by-case basis. I also offer some free themes and graphics on this site, so be sure to check them out!

How long will it take before I get my completed design work or theme?

That somewhat depends upon you and also depends upon my current schedule. I generally am able to work very fast and have a new theme up or design work to my client within a week of the initial contact. When a client has been good at communicating with me and knows what her or she wants, I’ve been able to get design projects done even within the same day in many cases. I will always give you a time estimate after we’ve talked through your project request, and I’m almost always able to complete the project even before my estimated completion date.

What if something doesn’t work after my new theme is installed?

My practice is to ensure that everything is working correctly during the install and set-up period. If you notice any issues or problems within a week of setup, feel free to contact me and I’ll take a look to see if it’s a theme issue or related to something else. I will always fix any theme related issues as soon as possible and at no charge to you.

Can I ask questions and get any type of support for the Basic Theme Design Package?

Whenever I setup a theme, I always welcome question from clients regardless of the design package they have chosen. If your questions are related to outside plugins, WordPress basics or other elements not related to my theme or setup, I may not respond immediately or may require additional payment for the additional consultation, however.

What do I do if I have a question after my week of support is finished?

You can always feel free to shoot me an email with any questions you might have. I will always tell you in advance if your question is such that it will require additional fees due to a high time investment or additional design work.

Do you offer WordPress or Blogger usage consulting services?

I only offer specific help to those for whom I’ve created themes. I simply don’t have time to do outside consulting work. Make sure to subscribe to my blog though for tons of tips on working with WordPress and Blogger.

Can we talk over the phone or meet in person to discuss project details?

Yes, definitely! I will first need to set up a phone conference via email, though. I offer one hour of free phone consultation once we’ve agreed to do business together, and that time can be split up over a period of time. However, due to business hours and potential time zone conflicts, I find email often works best.

Can I edit or change any of your designs after they are on my site?

No, I’m sorry but that is a violation of our agreement. My designs are a reflection of my work, and if you edit or alter them, they no longer accurately represent me. I would ask you to choose a new theme rather than to alter my designs. You can always contact me for any re-design requests, and usually it’s a considerable amount less money for simple fixes or edits.

Can I edit or change any of your designs used for printed media?

You may produce as many copies of the printed media as desired, but again, I ask that you not edit or change the design in any way.

How do I pay you? Do you accept checks or cash?

I send electronic invoices via PayPal, and I accept payment through PayPal, Credit Card, or electronic check through the invoice payment options that I send to you. As a general rule, I do not accept cash or checks.

Do you work with clients outside of the USA?

Yes, I have and do work with clients living outside of the USA!

Do you accept more than just one type of currency?

At this time, I require all payment to be made in US dollars.

*Don’t see your question on here? Feel free to contact me directly and I will get back with you just as soon as possible!